Our checkout is designed to process payments securely. Full card details are handled by approved payment providers and are not stored by Starel Stones.
We accept major debit and credit cards through our approved payment provider.
Yes. Starel Stones accepts major debit and credit cards through our approved online payment provider. Card payments can be used for standard online orders, including eligible tiles, mosaics, slabs, vanity units, fixtures, accessories and finishing products.
For security, full card details are processed by the payment provider and are not stored by Starel Stones. If a card payment is not successful, please check that your billing address, card details and bank authentication step have been completed correctly before trying again.
Apple Pay and Google Pay may be available at checkout on compatible devices, browsers and payment cards. If your device and payment method are eligible, the option will appear automatically during checkout.
These express payment methods can make checkout faster by using the billing, delivery and payment details already saved to your device or account. Before confirming payment, please check that the delivery address and contact details are correct, especially for heavy goods, slab orders, pallet deliveries or project-site deliveries.
For standard online orders, payment is usually taken when the order is placed. This allows Starel Stones to reserve stock, begin processing the order and prepare the goods for delivery or collection.
For pre-order, bespoke, custom, fabricated or made-to-measure products, payment may be required before sourcing, production, cutting or fabrication begins. Larger project orders may have separate payment terms confirmed in writing before work starts.
Do not book installers, fabricators or site labour until your order has been confirmed and any delivery or fabrication timelines have been agreed.
Some bespoke or fabricated stone orders may need to be quoted before payment can be made. This applies where pricing depends on slab selection, measurements, edge details, cut-outs, polishing, finishing, delivery requirements or project complexity.
For products such as kitchen tops, islands, vanity tops, splashbacks, bath surrounds, shower walls, door frames, architraves, steps and other made-to-measure stonework, we recommend submitting a quote request first. Once the specification has been reviewed and approved, the Starel team will confirm the next payment step.
Backorder products are available to order, but are not currently held for immediate dispatch.
These items usually have a lead time of 6–12 weeks. Minimum order quantities may also apply on selected products.
Once your order is placed, we will reserve your item and keep you updated on availability. If you are working to a specific deadline, please contact us before ordering.
Learn more about backorders and delivery terms by reading our Delivery Policy, or Contact Us before ordering if you need more help.
