VAT

Privacy Policy

This Privacy Policy explains how Starel Stones collects, uses, stores and protects personal information when you visit our website, place an order, contact us, apply for trade access, request a quote, subscribe to marketing or use our services.

Who we are

Starel Stones operates www.starelstones-ams.mystagingwebsite.com.

Email: enquiries@starelstones-ams.mystagingwebsite.com
Address: 7 Standard Way, Fareham, Hampshire, PO16 8XB, United Kingdom

Information we collect

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Company name
  • Trade/professional details
  • Order details
  • Payment status, but not full card details
  • Delivery and tracking information
  • Enquiry messages
  • Return and support information
  • Product preferences
  • Account login details
  • Newsletter consent
  • Website usage data
  • Device, browser and IP information
  • Analytics and cookie data

How we collect information

We collect information when you:

  • Browse the website
  • Place an order
  • Create an account
  • Request a quote
  • Contact customer support
  • Apply for trade access
  • Request a slab appointment or consultation
  • Subscribe to emails
  • Complete a form
  • Leave a review or provide feedback
  • Interact with our advertising or website analytics tools

How we use your information

We use personal information to:

  • Process and fulfil orders
  • Take payment and manage payment status
  • Arrange delivery and tracking
  • Contact you about your order
  • Respond to enquiries
  • Manage returns, refunds and support requests
  • Provide trade access where approved
  • Send marketing where you have subscribed or where permitted by law
  • Improve our website, product range and customer experience
  • Prevent fraud and protect our business
  • Meet legal, tax, accounting and regulatory obligations

Lawful bases for processing

We process personal data where it is necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, or where you have given consent.

 

Marketing emails are sent where you have subscribed or where otherwise permitted. You can unsubscribe at any time.

Who we share information with

We may share personal information with trusted service providers, including:

 

  • Payment processors
  • Finance providers where you apply for finance
  • Delivery and courier partners
  • E-commerce, website and hosting providers
  • CRM and customer support platforms
  • Email marketing platforms
  • Analytics providers
  • Fraud prevention services
  • Professional advisers
  • Our other owned businesses
  • Legal, tax or regulatory bodies where required

Payments and finance

Card payments and express checkout payments are handled by approved payment providers. Starel does not store full card details.

 

If you apply for finance, your information may be shared with the finance provider to assess your application and manage the finance agreement. Finance applications are subject to the provider’s own privacy notice and terms.

Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website performance, improve user experience and support advertising measurement.

How long we keep information

We keep personal information only for as long as necessary for the purpose it was collected, including order fulfilment, customer service, legal, tax, accounting, warranty, fraud prevention and dispute management requirements.

Your rights

Depending on the circumstances, you may have the right to:

 

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner’s Office

 

To exercise your rights, contact enquiries@starelstones-ams.mystagingwebsite.com.

Contact us

For questions about this Privacy Policy or how we use personal information, contact: enquiries@starelstones-ams.mystagingwebsite.com

How backorders work

Backorder products are available to order, but are not currently held for immediate dispatch.


These items usually have a lead time of 6–12 weeks. Minimum order quantities may also apply on selected products.


Once your order is placed, we will reserve your item and keep you updated on availability. If you are working to a specific deadline, please contact us before ordering.

Learn more about backorders and delivery terms by reading our Delivery Policy, or Contact Us before ordering if you need more help.